Ever since Qantas closed its airport sales counters and service desks, customers at the airport with ticketing issues have been forced to phone the Qantas call centre. If you arrive at the airport and there’s a problem with your booking or you need to purchase a ticket, the Qantas staff at the airport have not … Continued
Last Monday, I wrote an article explaining how you could get better customer service from Qantas by taking advantage of the current Double Status Credits offer to reach Platinum status. The theory being that, as a Platinum member, Qantas would answer your phone calls promptly and at least provide a basic level of customer service. … Continued
The problems with the Qantas call centre are well-documented on Australian Frequent Flyer and elsewhere. Unless you happen to have Platinum or Platinum One status with Qantas Frequent Flyer, you’ll often wait hours on hold just to speak to somebody who isn’t trained properly, can’t help, puts you on hold, or hangs up on you. (Or … Continued
It’s been 10 months since Qantas last ran a Double Status Credits promotion. Since then, one of the most common and hotly debated questions on AFF has been “when will the next double status credits offer be?” The wait is finally over, with Qantas launching a new promotion today! This offer gives Australian-based frequent flyers … Continued
Qantas will reopen its international Business Lounges in Sydney, Melbourne and Brisbane on 27 March 2022, as more international flights resume. This will relieve some of the pressure on the Qantas First Lounges in Sydney and Melbourne, which had been getting quite full lately during peak times as more people return to the skies. Meanwhile, … Continued