Qantas shifting the goal posts annoys customers

As a consumer it can get pretty frustrating when comparing airfares to work out what value is on offer. Not only do you have to consider the cabin class, the seats and service, you also need to look at what else is included. For many airlines, extra baggage allowances are used to lure customers. For … Continued

Final Call for Any Seat Awards

For many of our members who are avid Qantas Frequent Flyers, June is going to be a busy and somewhat sad month. Come July, the Qantas program is changing the way you earn points and status credits to make it “simpler and fairer” in their words. Along with reduced earnings for flying on partner airlines, … Continued

Best Way to Exit Frequent Flyer programs

One Qantas Frequent Flyer member this week wants to close their account and exit the program. For this member the program was not delivering any value. In their view the rewards do not justify the annual fee for the QFF credit card, they find it hard to book flights and they resent being stung with … Continued

Wish upon a Plane

Our members collate the ultimate Qantas Frequent Flyer program wish-list this week. Our members reveal their hopes, dreams and ideals for the future of the program all succinctly tied up in a big red (roo) bow. This comes after Qantas announced significant changes to their program last month. A free upgrade once a year is … Continued