Double Qantas Status Credits (Targeted) – May 2019

If you’re a Qantas Frequent Flyer member, you may wish to check your inbox! Qantas has been sending out more targeted double status credit offers this weekend. This time, the offer applies to all Qantas international flights for travel until 9 May 2020. The offers are targeted, meaning you’ll only be eligible if you received … Continued

Qantas “Points Plane” Bookings Now Open

Wanting to redeem your Qantas Frequent Flyer points to Japan, but struggling to find award availability? If you’re able to fly from Melbourne to Tokyo on 21 October, you’re in luck! Qantas has dedicated an entire Airbus A380 to frequent flyer redemption bookings as part of a new “Points Plane” initiative. And tickets for the flight … Continued

How to Lose a Loyal Customer in 5 Minutes

It takes years to build customer loyalty, but just a few minutes to destroy it. Max Samuels is a Qantas Platinum member who has been loyal to the airline for many years. But in a recent incident, a Qantas staff member was so rude to this member, who also holds lifetime Gold status, that they decided … Continued

Qantas Acts Quickly after Points Stolen

For Qantas Frequent Flyer members with large point balances, having those points stolen could be a nightmare. Thankfully, if this does happen, the airline has processes in place to recover the points. DoctorSimon was mortified to discover recently that 185,000 points had been stolen from their Qantas Frequent Flyer account. The thief had already used the … Continued

The Qantas Website Should Display Fare Classes

The lack of fare class information on the Qantas website has long been a source of frustration for frequent flyers. When booking a flight, the fare class has many implications in terms of the fare conditions, ability to upgrade and earning frequent flyer points. Yet, the Qantas website does not display the fare class that is … Continued