One member recently had the unfortunate experience of being denied entry to a country because they did not have the correct visa. This member inadvertently flew with Qantas to Papua New Guinea without the necessary visa, and was sent on the next flight back to Australia after being stopped at the border. I had a rather … Continued
A Qantas flyer is bitterly disappointed after the airline refused to award any points or status credits for their flight. The Qantas flight to Shanghai was booked directly on the airline’s website. Our member had been relying on the status credits to reach the next status tier. Qantas advertises that all Qantas flights booked on its … Continued
Flight delays can be frustrating, but sometimes there’s a silver lining. If you’re flying on a European airline, or any other airline on a flight departing Europe, you could be entitled to compensation. The European Union has generous laws designed to help passengers affected by flight delays and cancellations. The “EU261” regulations entitle passengers to … Continued
Qantas Frequent Flyer members can now opt to earn 50 bonus status credits with each loyalty bonus. The Qantas loyalty bonus is awarded each time a member earns 500 status credits from flights on Qantas or Jetstar, up to four times per membership year. Currently 8,000 points are awarded as part of the loyalty bonus. Members … Continued
Virgin Australia passengers have lost access to Air New Zealand airport lounges, unless flying across the ditch. The changes come amidst reports that Virgin will also soon start charging domestic lounge guests for spirits. The lounges available to Gold & Platinum Velocity members, as well as Business passengers, on international flights will now depend on … Continued