Over the past few years, many frequent flyer programs have moved away from the customer-unfriendly policy of points expiring after fixed amounts of time. In late 2019, for example, both Etihad Guest and Cathay Pacific Asia Miles removed the expiration of miles after a fixed 2-3 year term in favour of activity-based expiration policies. Miles … Continued
Qantas will close its airport service desks and sales counters, and reduce staffing levels at baggage services desks, resulting in the loss of around 100 jobs. The move will help Qantas to further cut costs, but frequent flyers are concerned this will lead to service reductions and chaos when there are flight disruptions. As part … Continued
Qantas really, really wants you to know it’s the Australian national carrier. For some reason, Qantas CEO Alan Joyce has used the term “national carrier” at just about every opportunity when talking to the media in recent months. In fact, by our count, around two-thirds of Qantas media releases have included the “national carrier” line … Continued
With the resumption of international flights sadly still a long way off, Qantas is once again clearing out its excess supplies of Business and First Class wine, pyjamas, amenity kits, slippers and almonds. If you’re missing flying, you’ll be able to buy one of the premium “Business and First Class experience at home” care kits … Continued
The equity value of Virgin Australia’s Velocity Frequent Flyer loyalty program has been slashed by two-thirds in just a year, according to an independent report commissioned by Virgin’s administrators and presented to the federal court. In the report, FTI Consulting valued Virgin’s loyalty business at between $640 million and $704 million. That’s compared to a … Continued