The Qantas website may have plenty of irritating IT bugs, and there are quite a few basic things that can’t be done on it. But one good thing about the Qantas website is that it displays award flight availability for most Qantas Frequent Flyer partner airlines. This includes reward flights operated by Qantas, all Oneworld … Continued
Ever since Qantas closed its airport sales counters and service desks, customers at the airport with ticketing issues have been forced to phone the Qantas call centre. If you arrive at the airport and there’s a problem with your booking or you need to purchase a ticket, the Qantas staff at the airport have not … Continued
Qantas may call itself the national carrier, but Singapore Airlines actually has more international flights departing from Australia each day than Qantas at the moment. This has been the case for most of the past two years. By our count, Qantas has 97 international flights departing Australia this week. That’s an average of just under … Continued
Last Monday, I wrote an article explaining how you could get better customer service from Qantas by taking advantage of the current Double Status Credits offer to reach Platinum status. The theory being that, as a Platinum member, Qantas would answer your phone calls promptly and at least provide a basic level of customer service. … Continued
Virgin Australia’s Velocity Frequent Flyer members can finally redeem their points to book Singapore Airlines reward seats in Business Class again. From today, Velocity Frequent Flyer has restored access to Business Class redemptions on most Singapore Airlines routes, except to and from Hong Kong or mainland China. Velocity reward seats are available to book on … Continued