There appears to be a systematic problem where Qantas call centre staff are accidentally cancelling confirmed Classic Flight Reward bookings when customers call to enquire about changing their flights. Over recent months, multiple Australian Frequent Flyer members have reported that their Classic Reward bookings were cancelled without their knowledge after they phoned Qantas. In each … Continued
Lounge access is now available at all of the international airports where Qantas currently flies except for Dili. Qantas today reopened its international Business Lounge in Wellington, as well as its Auckland Business & First Lounges. It also recently reopened its Singapore First Lounge and Perth International Transit Lounge, which is now available to eligible passengers … Continued
Many international airlines are about to slash the commissions they pay to Australian travel agents by as much as 80%, upending the traditional business model of travel agencies. From tomorrow (1 July 2022), airlines including Qantas and British Airways will reduce the base commission paid to travel agents via Billing and Settlement Plan (BSP) on … Continued
Air New Zealand has revealed the new Business Class and Premium Economy seats that it will install on its long-haul fleet of Boeing 787 aircraft from 2024. The new cabins are set to offer a markedly better experience for passengers, particularly in “Business Premier”. The airline is also proceeding with plans to install bunk beds … Continued
Throughout the pandemic, many Qantas customers have complained about having to wait many weeks or months to receive a refund from Qantas for cancelled flights. Others have found it too difficult to request a refund. The good news is that Qantas recently made changes to its refund processes to make it easier and faster for … Continued