Airlines, Miles and Points

Airlines, miles, and points is the most popular topic at Australian Frequent Flyer. In this category, we provide expert tips, insider tricks, and facilitate discussions about Qantas, Virgin Australia, non-Australian airlines, and global airline alliances. From earning and redeeming frequent flyer points to maximising elite status benefits, we aim to help you get the most out of your travel. We also cover every step of the journey – from planning and booking flights to experiencing the flight itself, and finally, arriving at your destination. Whether you're a seasoned traveller or just starting to explore the world of frequent flyer programs, you'll find valuable advice to elevate your travel experience. See below for articles on airlines, miles and points.

Virgin Lounge Pass Holders Incorrectly Denied Entry

Virgin Lounge Pass Holders Incorrectly Denied Entry

A Virgin Australia flyer has been incorrectly denied entry to the airline’s newly-reopened lounge at Sydney Airport. Despite holding a valid lounge pass issued by ANZ Bank, the Virgin lounge attendant erroneously informed the customer that single-use lounge passes issued via the customer’s ANZ credit card were no longer being honoured. AFF member Duck posted on Wednesday: … Continued

17 Dec 2020 Virgin Australia
Domestic Reward Flights Can Still Be Great Value

Domestic Reward Flights Can Still Be Great Value

Many of us save up frequent flyer points to redeem for international travel. But with Australia’s international borders remaining closed for a while longer, and domestic travel resuming, now could be a good time to burn some points for domestic reward flights within Australia instead. Sure, redeeming points for a flight to Melbourne or Perth … Continued

Empty Canberra Airport no staff check-in machines

No Staff, No Service: The Future of Flying Qantas?

Last month Qantas announced a plan to close its airport service desks and sales counters, including the service counters in Qantas airport lounges. The airline says that the removal of face-to-face contact points is designed to “enhance customer confidence in flying” during the pandemic. But if the recent experience of a Qantas Platinum member flying … Continued

14 Dec 2020 Qantas
Qantas BNE business lounge

Qantas Considers Expanding Points Club

Qantas appears to be considering a new membership tier for its Points Club program, which launched in March 2020. Currently, Qantas Frequent Flyer members can achieve Points Club membership by earning 150,000 Qantas points during one membership year. A higher tier, Points Club Plus, can be achieved by earning 350,000 points in 12 months. Of … Continued

10 Dec 2020 Qantas
Double Status Credit offers attract customers, but do they create loyalty?

Has Virgin Forgotten its Loyal Frequent Flyers?

Top-tier Velocity Frequent Flyer members have accused Virgin Australia of being “asleep at the wheel” until now when it comes to communication. These frequent flyers, who have been fiercely loyal to Virgin Australia in the past, feel their loyalty is no longer being reciprocated. They have become confused about the future direction of Virgin Australia, … Continued

Velocity Frequent Flyer Valuation Slashed By Two-Thirds

Virgin Australia Giving Further 12-Month Status Extensions

Virgin Australia appears to be granting further status extensions to some Velocity Silver, Gold and Platinum members who didn’t benefit from the previous 12-month status extension announced earlier this year. But Virgin hasn’t gone as far as Qantas in offering an easy opportunity for all members to extend their status for a second year by booking … Continued

The service desk in the Qantas Business Lounge in Melbourne is now closed

Qantas Reopens More Domestic Airport Lounges

Qantas has reopened 8 more domestic airport lounges, including the Qantas Business Lounge at Melbourne Airport. It comes as all three of Australia’s major domestic airlines report a surge in demand as Queensland and other states reopened their borders. In addition to the Melbourne Qantas Business Lounge, Qantas Club lounges have now reopened in Brisbane, … Continued

2 Dec 2020 Qantas
Regional Express Boeing 737-800

Rex Launches $79 Sydney-Melbourne Flights

Regional Express (Rex) has begun selling seats on its new Boeing 737 jet services between Sydney and Melbourne at just $79 for Economy class and $299 for Business class. Rex plans to operate 9 daily return flights on the Sydney-Melbourne route from 1 March 2021. It will initially use three Boeing 737-800 aircraft to do … Continued

Qantas Boeing 737-800 Business Class

How to Earn 100 Qantas Status Credits

If you took advantage of the recent Qantas Frequent Flyer status match, you’ll need to earn 100 status credits within 90 days to retain Qantas Gold status until the end of your next membership year. This guide explains how to earn 100 Qantas status credits and the easiest ways to do so. Right now, you … Continued

30 Nov 2020 Qantas
Global Wallet card

Velocity Global Wallet Shutting Down

Velocity Frequent Flyer is discontinuing its travel money card, Velocity Global Wallet. This is the Visa debit card found on the back of most Velocity Frequent Flyer membership cards. From the end of this year, you’ll no longer be able to load money onto your Velocity Global Wallet card. From then, there will be a … Continued

27 Nov 2020 Virgin Australia
Alan Joyce Qantas Insurance

Bonus Qantas Points + 50 Status Credits with Qantas Insurance

Qantas is currently giving 50 bonus status credits and up to 150,000 bonus Qantas Frequent Flyer points to new Qantas Health Insurance customers. The Qantas Health Insurance “10-Day Frenzy” offer is available to new customers that sign up by 30 November 2020 and keep their insurance policies for at least 60 days. To earn the … Continued

27 Nov 2020 Qantas