Emirates losing its Midas Touch

Emirates is widely regarded as one of the world’s best airlines, but one member believes the standard of on-board service has plummeted recently. Inedible meals in business class, a broken seat in first class and disinterested customer service are just the beginning of this member’s long list of unfortunate experiences with Emirates Airlines. On one … Continued

Emirates Service Recovery – An Oxymoron?

We have all had a trip or two where something has gone wrong, making for an unhappy memory. For some travellers, that trip can turn into a nightmare, especially when things continue to go wrong at your expense. Just wondering if you can assist with the best way to proceed with a claim from Emirates … Continued

Emirates struggling to grow Perth market

For the past five or so years, our members have become used to the ever increasing presence of Emirates aircraft in Australia. Most capital cities have started with a service via Asia, or even a direct service from Dubai in the smaller 777s, often with onward flights to New Zealand to ensure the aircraft is … Continued