Author: Matt Graham
Cheap First Class Tricks
Want to experience the luxury of First class, but don’t have tens of thousands of dollars to splurge? No worries! This week our members reveal how they fly First class for just a small fraction of the normal ticket price. The trick to enjoying top-notch cuisine, champagne and even a shower on your next flight … Continued
First Class on a Trio of Airlines
Our member boomy recently had the privilege of sampling First class on not one, but three international airlines! Etihad, Cathay Pacific and Japan Airlines were all given a test run on a trip to Europe. The trip began, as they often do, with a visit to the lounge. The recently-opened Etihad lounge in Melbourne proved a … Continued
Emirates Upgrade Changes Hit Qantas Flyers
Qantas frequent flyers have enjoyed many benefits when flying Emirates since the Qantas-Emirates alliance was established in 2013. One of the most popular benefits, albeit an unofficial one, has been the free upgrades. Emirates has become renowned for dishing out generous operational upgrades, and Qantas flyers with Platinum or Gold status have been the beneficiaries of many … Continued
Qantas’ iPads Know All About You
Have you ever wondered how your Qantas flight attendant instantly knew your favourite drink, your preferred name, or perhaps where you worked? The answer is that Qantas knows more about you than you may think. The Customer Service Manager (CSM) on every Qantas flight has access to a whole range of information about their passengers … Continued
Virgin Customer Confusion
After a disappointing flight, one member recently contacted Virgin Australia to inquire about a lack of food or drinks on board. But the follow-up “customer service” was so abysmal, it left them feeling even more disappointed with the airline than they had been before complaining! Our member was initially disappointed not to receive a meal … Continued
20th Anniversary Celebrations in the Sky
What better way to celebrate a milestone anniversary than by jetting off overseas in Business class? As if the occasion couldn’t have been more special, it also happened to be the first long-haul Business class flight for our member clipped_wings. The flight chosen to mark the occasion was Sydney-Los Angeles, and our member was lucky enough … Continued
Skipping the First Flight on a Booking
There could be any number of reasons not to take the first flight of a multi-sector booking. For example, one member recently discovered that it was cheaper to book a ticket from Perth to Singapore via Melbourne, than a direct Melbourne-Singapore flight. Being based in Melbourne, the member is considering purchasing the ticket from Perth … Continued
Woolworths Revamps Rewards Program
Woolworths has announced long-awaited changes to its unpopular loyalty program. Woolworths customers will once again be able to earn Qantas points at the checkout, and points will now be earned on all purchases – not just specially-marked promotional items. From Wednesday 31 August, one Woolworths Point will be earned for every dollar spent at Woolworths, … Continued
Qantas Cancellation Catastrophe
One member is bitterly disappointed after Qantas cancelled their booking without notifying them. Adding insult to injury, the airline even charged a cancellation fee. This member had redeemed their hard-earned Qantas points for a flight to Tanzania on oneworld partner Qatar Airways. The points were debited from the member’s frequent flyer account and the additional … Continued