Author: Matt Graham

Matt Graham

Matt was the editor of Australian Frequent Flyer from 2015 until 2025. His passion for travel has taken him to more than 100 countries - with a lot of help along the way from frequent flyer points! Matt's favourite destinations (so far) are Germany, Brazil, Kazakhstan and Uzbekistan. His interests include aviation, economics & foreign languages, and he has a soft spot for good food and red wine. You can connect with Matt by posting on the Australian Frequent Flyer community forum and tagging @Mattg.

Qantas Extends Flight Credit Validity to December 2022

Qantas Downgrade Compensation is Woefully Inadequate

When you’ve booked a Business Class ticket, it’s extremely frustrating to turn up to the airport and find out you’ve been involuntarily downgraded to Economy Class. But, if you’re flying with Qantas, that’s only the beginning of the nightmare. Australian Frequent Flyer has been very concerned to learn of Qantas not providing adequate compensation to … Continued

Final call

Last Chance to Redeem Qantas Points Before Devaluation

There are now just days before the major 2019 devaluation to Qantas Frequent Flyer reward and upgrade pricing takes effect. After 11.59pm on Tuesday 17 September, Qantas will increase the number of points required for Classic Flight Reward and Oneworld Award bookings in Premium Economy, Business and First Class. This applies not only to flights … Continued

Opening reopen sign

New Qatar Airways Lounge for Singapore

Qatar Airways is constructing a brand new premium lounge at Singapore Changi Airport. The lounge will join the existing network of Qatar Airways lounges in Doha, London, Paris, Beirut and Bangkok. The new Qatar Airways Premium Lounge in Singapore will be in Terminal 1, located upstairs next to the existing Emirates Lounge. The lounge is … Continued

Qantas 747

Qantas Eyes New Tokyo Haneda Flights

Qantas is reportedly considering new flights to Tokyo’s Haneda Airport after two new airport slot pairs were released to Australian airlines. Following the recent expansion of Haneda Airport, four new daytime slots have been released for flights to and from Australia. Two of these slot pairs have already been allocated to Japanese airlines – ANA … Continued

Amsterdam, Netherlands

Europe 2020 Early Bird Sales Have Landed

It’s that time of year again! The 2020 Europe early bird sales have landed, and airlines have already started offering discounted early-bird airfares for travel to Europe next year. Economy class flights from Australia to Europe on full-service airlines are currently available from just $1,027 return, and there are also some Premium Economy and Business … Continued

Emirates Lounge, Melbourne

Review: The Emirates Lounge, Melbourne

The Emirates Lounge in Melbourne has been open since the end of 2015, and offers a very pleasant space to wait for your international Emirates or Qantas flight. Lounge Details Airline Emirates Airport Melbourne (MEL), Australia Terminal Terminal 2 (International) Location Up the escalator near gates 9 & 10, across from The House Lounge Opening … Continued

Loyalty brand customer strategy

AFF Response to ACCC Report on Loyalty Schemes

Last week, the Australian Competition & Consumer Commission (ACCC) released a draft reportĀ on customer loyalty schemes in Australia. The report identified “significant concerns” held by the ACCC surrounding data practices, consumer and competition issues relating to loyalty programs in Australia. The 107-page draft report is available to the public on the ACCC website. Before handing … Continued

Air Chathams Convair 580 in Wanganui

Podcast #19: Air Chathams

With less than two weeks until the upcoming Qantas Frequent Flyer changes, now is the time to make any last-minute Classic Flight Reward bookings! In this Episode 19 of the AFF on AIR podcast, Matt chats to Leon Loganathan about the process of redeeming Qantas points for a Onweworld Award. This episode also includes a … Continued

Air Chathams – AIR019

  With less than two weeks until the upcoming Qantas Frequent Flyer changes, now is the time to make any last-minute Classic Flight Reward bookings! In this episode, Matt chats to Leon Loganathan about the process of redeeming Qantas points for a Onweworld Award. This episode also includes a segment on the important role of … Continued