Author: Matt Graham
Flybuys Improves Velocity Points Transfer Rate
Flybuys has improved the rate at which points are transferred to Velocity Frequent Flyer, while also halving the minimum points transfer amount. Flybuys members can now transfer their points to Velocity in increments of 1,000 Flybuys points, reduced from the previous minimum of 2,000 Flybuys points. Those 1,000 Flybuys points are now worth 500 Velocity … Continued
Qantas & Virgin Suspend Lounge Access on Arrival
EXCLUSIVE | Both Qantas and Virgin Australia have stopped permitting arriving passengers to access their airport lounges, without updating their websites or informing affected customers. Qantas still advertises lounge access on arrival as a benefit for Platinum and Platinum One frequent flyers, while Virgin Australia advertises arrival access for Velocity Gold, Velocity Platinum and Business Class … Continued
Woolworths’ Frequent Shopper Club Closing on 25 January 2021
Tasmanian Woolworths customers have less than two weeks left to switch from the Frequent $hopper Club loyalty program to Everyday Rewards, with Frequent Shopper Club closing down on 25 January 2021. Woolworths rolled out the Everyday Rewards program in Tasmania from 6 August 2020, bringing Tasmania in line with the rest of the country. Since … Continued
The Qatar Blockade is Over
Qatar Airways has reinstated flights to Saudi Arabia after the embargo preventing Qatari airlines from entering the airspace of four countries was revoked. It reportedly follows months of mediation efforts by Kuwait and the United States. In 2017, the countries of Bahrain, Saudia Arabia, Egypt and the United Arab Emirates (UAE) all cut diplomatic ties with … Continued
Face Masks Mandatory on Domestic Flights
Wearing a face mask is now mandatory on all domestic flights within Australia, following a decision by National Cabinet last week. Passengers and staff are also now required to wear a face mask in all Australian airports, including in airport lounges. Children under 12 years old are exempt from the requirement, as are people with … Continued
Emirates Reveals New Premium Economy Seats
Emirates has unveiled the much-anticipated new Premium Economy seats to be installed on a selection of Airbus A380s and new Boeing 777X aircraft. The spacious Premium Economy recliner seats are 19.5 inches wide and offer up to 40 inches of legroom – 2 inches more than Qantas’ Premium Economy seats. Other features include a 13.3″ … Continued
Review: Virgin Australia’s Reopened Brisbane Lounge (2021)
Following an eight-month closure, Virgin Australia has now reopened five of its domestic airport lounges. Virgin’s lounges in Brisbane, Sydney and Melbourne reopened late last year, while the Gold Coast and Perth lounges opened their doors again from today. The Adelaide and Canberra lounges are yet to reopen, while Virgin’s other former lounges will remain … Continued
Qantas Hangs Up on Platinum Member Requesting Refund
A Qantas call centre agent hung up on a Platinum frequent flyer calling to enquire why it was taking so long to receive a refund for their cancelled flight. The incident not only highlights the poor customer service many receive from the Qantas call centre, but also the lengthy delays many Qantas customers experience with … Continued
Sydney COVID-19 Outbreak Ruins Christmas Travel Plans
After a nightmare year, it seemed just one week ago that Australia was finally on track for all internal state borders to be reopened by Christmas. Until just a few days ago, there was only one remaining state border restriction in place, preventing South Australians from travelling to Western Australia. This was (and still is) … Continued