Author: Matt Graham
Virgin Australia Partners with United Airlines
Virgin Australia will end its long-standing partnership with Delta Air Lines next year, switching instead to United Airlines. Subject to government approval, the new agreement between Virgin Australia and United is due to begin from April 2022. Members of Virgin’s Velocity Frequent Flyer program will soon be able to earn and redeem points, and earn … Continued
Qantas Customer Cancels $350k of Flights After 71 Hours on Hold
Last week, Australian Frequent Flyer exposed the dire state of the service being provided by the Qantas call centre. Many customers are waiting hours on hold, only to speak to staff who can’t assist with even basic requests – or for their calls to be disconnected. Clearly, this story has resonated with Australians. Following last Thursday’s … Continued
Podcast #75: How to Upgrade on Qantas & Virgin
Everyone loves an upgrade! So what’s the best way to get one if you’re flying with Qantas or Virgin Australia? In episode 75 of the AFF on Air podcast, Matt explains how to successfully upgrade to Business Class using points or money when flying with Qantas or Virgin. Learn how Qantas Classic Upgrade Rewards work, … Continued
How to Upgrade on Qantas & Virgin – AIR075
In the final AFF on Air podcast episode for 2021, Matt is joined by the owner of Australian Frequent Flyer Clifford Reichlin for a chat about the challenges of running a travel website during a pandemic – when nobody can travel. Also in this episode, how to get an upgrade when flying with Qantas … Continued
Great SriLankan Airlines Award Availability from Australia
Finding Business Class award availability out of Australia on Oneworld airlines is often a challenge. But if you’d like to redeem your Qantas points to fly in Business Class to South Asia, the Middle East or Europe, it may be worth considering SriLankan Airlines. Based in Colombo, SriLankan Airlines has been part of the Oneworld … Continued
The Qantas Call Centre is a Disgrace
If you’ve tried to phone Qantas recently, you probably already know how difficult it is to get through to the call centre. Unless you have Platinum or Platinum One status, wait times regularly run into the hours and even if you can get through, there’s no guarantee of receiving correct information or proficient assistance with … Continued
Earn Velocity Status Credits on Hertz Car Rentals
Velocity Frequent Flyer is giving bonus points and status credits to members who make a Hertz car rental booking by the end of this month. You can earn 10 bonus Velocity status credits on the first Hertz car hire booking that you make between 6-31 December 2021, for eligible rentals that begin and end between … Continued
Virgin Australia Boeing 737 Economy Review (2021)
With Sydney and Melbourne finally out of lockdown and state borders reopening, airlines have been ramping up their Sydney-Melbourne flights and reopening their airport lounges. Virgin Australia has now reopened all of its airport lounges except at Gold Coast, and is back to flying almost hourly on the popular Sydney-Melbourne route after the route was … Continued
Qantas Corrects Accor Earn Rate Error
Qantas Frequent Flyer is working to fix an error that saw members earning fewer points than they should have when staying at Accor hotels. Under the new partnership between Qantas Frequent Flyer and Accor ALL, which launched last month, members of both loyalty programs can link their accounts to receive reciprocal Qantas and Accor benefits. … Continued