Author: Matt Graham
Matt Graham
Matt was the editor of Australian Frequent Flyer from 2015 until 2025. His passion for travel has taken him to more than 100 countries - with a lot of help along the way from frequent flyer points! Matt's favourite destinations (so far) are Germany, Brazil, Kazakhstan and Uzbekistan. His interests include aviation, economics & foreign languages, and he has a soft spot for good food and red wine. You can connect with Matt by posting on the Australian Frequent Flyer community forum and tagging @Mattg.
Major Singapore Airlines KrisFlyer Award Devaluation (2022)
Singapore Airlines’ KrisFlyer loyalty program will increase the cost of award flights and upgrades across the board from next month. In further bad news, KrisFlyer has also announced a devaluation of its stopover benefit on award bookings. It’s the third significant devaluation to the KrisFlyer program in five years, following previous increases to award pricing … Continued
Qantas Opens New Call Centre in Manila
EXCLUSIVE | Most Qantas customers who’ve tried to contact the airline’s call centre in recent months will be aware that it has major problems. Apart from the long wait times often running into hours, nearly everyone who doesn’t have Qantas Platinum or Platinum one status is having their calls redirected to one of Qantas’ outsourced … Continued
Rex Filling Business Class with Free Upgrades
Rex may not yet have a frequent flyer program or competitive airport lounges, but its airfares on capital city routes are affordable and its on-board service is pretty good. Plus, on domestic flights operated by Boeing 737s, many Rex passengers have been lucky enough to get randomly upgraded for free to Business Class! Since Rex … Continued
Earn Status Credits on Velocity Reward Flights
Velocity Frequent Flyer members can earn status credits on all Virgin Australia reward seat bookings for the next two months, with Velocity bringing back the promotion that it ran from October 2021 until March 2022. This new limited-time promotion covers Virgin Australia reward seats booked using Velocity points, for travel from 1 June until 31 … Continued
The Australia DPD App Doesn’t Work Properly
Since February 2022, the Australian government requires all passengers arriving in Australia on an international flight to complete a Digital Passenger Declaration (DPD) within 7 days before departure. This can be done online or on the “Australia DPD” smartphone app. In theory, this system is supposed to save travellers time by allowing them to submit … Continued
American Airlines Website Full of “Phantom” Malaysia Airlines Awards
If you’ve recently searched for AAdvantage award seats on the American Airlines website, you may have noticed that there are lots of Economy and Business Class award seats showing as available on Malaysia Airlines flights to & from Australia. Malaysia Airlines is a Oneworld partner of both American Airlines and Qantas. So, this may give … Continued
Last Chance to Redeem Velocity Points for Delta Flights
There’s only less than two weeks left to redeem Virgin Australia Velocity points for Delta flights, but the partnership is going out with a bang! Delta award availability on the Sydney-Los Angeles route is now surprisingly good, with Velocity reward seats available to book on various dates in both Premium Economy (Delta Premium Select) and … Continued
Qantas Unlocks Exit Row Seats on Long-Haul Flights
Qantas passengers will finally be able to select exit row and extra legroom seats on long-haul flights again from tomorrow, with the airline removing the block on these seats that was introduced two years ago. When flying long-haul in Economy Class to faraway destinations like Singapore, Johannesburg, Los Angeles or London, an exit row seat … Continued
Qantas Flights to Rome Selling Extremely Well
Qantas’ first commercial flights to Rome since 2003 haven’t even taken off yet, but some flights on the flying kangaroo’s seasonal Perth-Rome service are already sold out. Qantas will commence 3x weekly Sydney-Perth-Rome flights on 22 June 2022 using Boeing 787-9 Dreamliners. The route will run over the peak European summer period and the September … Continued