Author: Matt Graham
Seats Lost in Qantas Call Centre Stuff-Up
When calling an airline to make a simple enquiry about a confirmed booking, you certainly wouldn’t expect them to cancel your entire ticket without your consent or knowledge. But that’s exactly what happened to a Qantas Frequent Flyer member recently after they called Qantas to enquire about changing their Business Class flights. AFF member davidhes had … Continued
Virgin Business Class Doesn’t Cater to Dietary Needs
On many levels, Virgin Australia now offers a better domestic Business Class service than Qantas. Ever since Virgin revamped its Business Class catering in March 2021, the on-board meals have generally been well received and the on-board service is typically excellent. (AFF’s long-running thread on Virgin Australia Business catering is a testament to this.) However, … Continued
Eurowings A320 Economy Class Review
If you’re travelling around Europe, you may come across an airline called Eurowings. Part of the Lufthansa Group, Eurowings is a low-cost carrier based in Germany. Eurowings operates a large network of short-haul flights to destinations all over Europe using Airbus A319 and A320 aircraft. While its parent company Lufthansa operates many short-haul and long-haul … Continued
Instant IHG Platinum Status + Diamond Challenge
IHG One Rewards has launched a generous new status match and challenge offer which is available even to base-level members of other hotel loyalty programs including Accor ALL, Marriott Bonvoy, Hilton Honors, World of Hyatt, Wyndham Rewards, Best Western Rewards, Choice Privileges and Radisson Rewards. Until 31 July 2022 (or until the offer is withdrawn), … Continued
Bonza Won’t Offer Website Bookings
Update (October 2022): Bonza has launched a travel agent portal to allow travel agents to book Bonza flights. It remains the case that the only way to book direct will be through Bonza’s app. In October 2021, Bonza announced plans to launch a new Australian low-cost airline connecting regional Australia with Boeing 737 MAX jets. … Continued
Bizarre Trick to Get Qantas First Class Awards
Update: Since this article was published, Qantas appears to have pulled all First Class award inventory. For many people with Qantas Frequent Flyer points, redeeming for a First Class international flight is the “holy grail” of rewards. But it can be exceptionally difficult to find Qantas First Class award availability, even if you have status … Continued
The Crazy Adventure of an AFF Member’s Lost Phone
In the Qantas safety video played at the start of every flight, passengers are told that if they lose their phone they should contact a crew member immediately. “Please avoid moving your seat or trying to retrieve it as phones as tablets may be damaged or destroyed if caught in the seat mechanism,” the safety video … Continued
13 New Airlines That Launched During COVID-19
Many airports around the world look different now. Some of the changes are minor, like the addition of COVID-19 testing stations, markings on the ground telling you where to stand or vending machines selling face masks and hand sanitiser. Plane spotters may also now notice that some of the aircraft tails at airports around the … Continued
Podcast #84: Redeeming Points to North America
Redeeming points to North America is always a little tricky if you want to fly in a premium cabin or during school holidays – but that doesn’t mean it’s impossible! In Episode 84 of AFF on Air, Matt explains your options to redeem Qantas and Velocity points to fly from Australia to the USA or … Continued