It’s not often that you hear “United Airlines” and “amazing” in the same sentence! But it seems United has recently made some serious improvements to its flights between Australia and the United States.

For many years, United Airlines was notorious for its old aircraft, cost-cutting and poor customer service. Until just a few years ago, the ageing planes which United was flying to Australia were not even equipped with in-flight entertainment.

But with so much competition nowadays in the trans-Pacific market, it seems United has stepped up and improved its product. United now flies new Boeing 787 Dreamliners on all of its routes to Australia (as well as its new route from San Francisco to Auckland, New Zealand).

And it’s not just the aircraft that have improved. One AFF member recently flew United from Sydney to Los Angeles, and they were highly impressed with the whole experience.

Just dropping a quick line to give a report on my recent trip to the LOTF. Flew SYD to LAX on United – on the new Dreamliners, in Y. Why you ask? $800 return to NYC. One word to describe it – Amazing! (bet you didn’t expect that!) Cannot sing their praises enough. great trip – comfy and for what we paid, unsurpassed.

The crew went above and beyond on both flights, making the experience all the more enjoyable…

The staff were amazing, they could not do enough to take care of us. The flight was only about half full, but even on the way back (which was oversold by 7 and we tried to stick our hand up to say we’d be offloaded) they were great. They were engaging and helpful with everything we needed.

Other members have chimed in with similar praise for United.

I flew the Dreamliner in “Business First” last year SFO-SYD and the service was outstanding (as you’d expect).

Being a loyal *A flyer who travels to/within the USA, I have to rely on them a fair bit. Have really noticed a significant improvement in recent times. One of my most memorable flights with them last year was actually a 6hr transcontinental (EWR-SFO) in Y. Nice refurbished plane with full seatback inflight entertainment, friendly and quick crew. Upon landing, the crew warmed up a bunch of the delicious large choc chip cookies which are normally only served in J/F, laid them out on a counter next to the exit and offered them to all disembarking passengers. Wonderful service!

Hopefully, our members’ recent positive experiences with United Airlines are a sign of things to come!

The trans-Pacific market is now more competitive than ever, with Qantas, Virgin Australia, American Airlines, Delta, Air New Zealand and numerous other airlines all competing for their slice of market share. United flies from Sydney and Melbourne to Los Angeles, as well as direct to San Francisco from Sydney.

Have you flown United recently? Share your experience HERE.

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Matt Graham
The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to over 60 countries… with the help of frequent flyer points, of course!
Matt's favourite destinations (so far) are Germany, Brazil, New Zealand & Kazakhstan. His interests include economics, aviation & foreign languages, and he has a soft spot for good food and red wine.

You can contact Matt at [email protected]