Are Ground Handlers Gaming Baggage Delivery KPIs?
Airlines often use the time it takes to get the first bag onto the carousel as a key performance metric for baggage handlers. Are ground handling companies gaming this to inflate their KPIs?
Tag: Travel Etiquette
The Trick to Get a (Good) Free Meal Whenever You Fly
With a Citi Prestige credit card, you and a guest can each enjoy $36 worth of food & drinks at participating Priority Pass airport restaurants whenever you fly.
Why I Send Airlines Compliments for Great Service
Most passengers don’t take the time to compliment great service, so airlines love it when customers do. They often pass on the feedback to the employee and their manager.
How to Predict If Your Flight Will Have Turbulence
Turbli provides turbulence forecasts for any upcoming commercial flight based on real-time weather information. You can also view the routes with the highest average turbulence.
Loyalty Program Devaluations Are Inevitable, But Not Giving Notice Is Poor Form
It’s inevitable that airline loyalty programs increase award costs from time to time, but to do so without giving advance notice is poor form.