Qantas has been caught out denying lounge access to frequent flyers, despite them clearly being eligible under Oneworld alliance rules. In one recent case, Qantas incorrectly refused lounge entry in Perth. To make matters worse, Qantas later defended their ground staff’s actions and refused to admit the mistake or offer compensation. Spieck‘s daughter had just … Continued
Qantas passengers flying from Bali’s Denpasar Airport could soon be offered a brand new lounge experience. The airline is currently trialling a new “pre-flight service” in Denpasar, in partnership with the Novotel airport hotel. Early reports suggest that it’s a vast improvement over the current Qantas lounge arrangements in Bali. Qantas Business passengers, as well … Continued
A Qantas Gold frequent flyer has been incorrectly denied Air New Zealand lounge access despite being booked on a Qantas codeshare service. To make matters worse, Qantas responded to this member’s complaint by providing completely inaccurate information. It seems that neither Air New Zealand nor Qantas are fully aware of their own policies regarding reciprocal … Continued
Qantas is giving away free Business Lounge passes to 18-35 year-olds who book an international Qantas flight in Economy class. This promotion is running until 31 August 2019 and is valid for international Qantas flights departing any time until 29 February 2020. If you’re aged between 18 and 35 years old and you’d like to … Continued
In October 2018, Qantas and Air New Zealand launched an unlikely new codeshare agreement. Air New Zealand began code-sharing on Qantas domestic routes, and Qantas in turn placed its “QF” code on many Air New Zealand domestic flights. The agreement between Qantas and Air New Zealand means that frequent flyers can earn points and receive … Continued