Qantas officially opened its new First Class Lounge in Singapore yesterday, following a soft launch in mid-November. The new Qantas Singapore First Lounge provides an enhanced experience for Platinum and Platinum One frequent flyers, as well as First Class passengers, while relieving some of the pressure from the existing Qantas Singapore Lounge. Located near the … Continued
Fancy a cheese plate in the Qantas Business Lounge? In the domestic Business class lounges, Qantas does not generally put out cheese and crackers with the rest of the lounge buffet food. But there’s a simple trick to get a delicious cheese plate complete with two types of cheese, crackers, nuts, quince paste, apricots and … Continued
Qantas has been caught out denying lounge access to frequent flyers, despite them clearly being eligible under Oneworld alliance rules. In one recent case, Qantas incorrectly refused lounge entry in Perth. To make matters worse, Qantas later defended their ground staff’s actions and refused to admit the mistake or offer compensation. Spieck‘s daughter had just … Continued
Qantas passengers flying from Bali’s Denpasar Airport could soon be offered a brand new lounge experience. The airline is currently trialling a new “pre-flight service” in Denpasar, in partnership with the Novotel airport hotel. Early reports suggest that it’s a vast improvement over the current Qantas lounge arrangements in Bali. Qantas Business passengers, as well … Continued
A Qantas Gold frequent flyer has been incorrectly denied Air New Zealand lounge access despite being booked on a Qantas codeshare service. To make matters worse, Qantas responded to this member’s complaint by providing completely inaccurate information. It seems that neither Air New Zealand nor Qantas are fully aware of their own policies regarding reciprocal … Continued