Last month Qantas announced a plan to close its airport service desks and sales counters, including the service counters in Qantas airport lounges. The airline says that the removal of face-to-face contact points is designed to “enhance customer confidence in flying” during the pandemic. But if the recent experience of a Qantas Platinum member flying … Continued
Qantas appears to be considering a new membership tier for its Points Club program, which launched in March 2020. Currently, Qantas Frequent Flyer members can achieve Points Club membership by earning 150,000 Qantas points during one membership year. A higher tier, Points Club Plus, can be achieved by earning 350,000 points in 12 months. Of … Continued
Qantas has reopened 8 more domestic airport lounges, including the Qantas Business Lounge at Melbourne Airport. It comes as all three of Australia’s major domestic airlines report a surge in demand as Queensland and other states reopened their borders. In addition to the Melbourne Qantas Business Lounge, Qantas Club lounges have now reopened in Brisbane, … Continued
Qantas says it has issued a reminder to staff after a Oneworld Emerald frequent flyer was incorrectly refused Qantas Club access for a second time in a row. Last week we brought you the story of AFF member Muppet501st, who has Oneworld Emerald status as a Qatar Airways Platinum member. On a recent visit to … Continued
Airport lounge access rules can be confusing at the best of times. But issues arise particularly often when frequent flyers try to use their status benefits from one airline while crediting the flight to a different airline’s frequent flyer program. If you have Oneworld Sapphire or Emerald status with an airline other than Qantas, such … Continued