Flight delays, missing luggage, broken in-flight entertainment systems, seat swaps… there are plenty of things that could annoy frequent travellers. But few things seem to upset frequent flyers quite like getting incorrectly denied airport lounge access. Over the years, there have been many stories on frequent flyer forums such as AFF about travellers who should … Continued
Qantas will reopen its international First Class lounges in Sydney and Melbourne on Monday 19 April, along with its international Business Lounge in Brisbane, to coincide with the launch of the long-awaited trans-Tasman travel bubble. This is not just good news for Qantas Platinum & Platinum One members travelling across the Tasman with Qantas or … Continued
Most of the domestic Qantas Club lounges that still remain closed will be back up and running within the next few weeks. A Qantas spokesperson confirmed to Australian Frequent Flyer that the airline is planning to reopen almost all remaining Qantas Clubs before Easter, except for the Qantas Club lounges in Rockhampton and Port Hedland. Those … Continued
EXCLUSIVE | Both Qantas and Virgin Australia have stopped permitting arriving passengers to access their airport lounges, without updating their websites or informing affected customers. Qantas still advertises lounge access on arrival as a benefit for Platinum and Platinum One frequent flyers, while Virgin Australia advertises arrival access for Velocity Gold, Velocity Platinum and Business Class … Continued
Last month Qantas announced a plan to close its airport service desks and sales counters, including the service counters in Qantas airport lounges. The airline says that the removal of face-to-face contact points is designed to “enhance customer confidence in flying” during the pandemic. But if the recent experience of a Qantas Platinum member flying … Continued