Phil Hawkins has worked with loyalty programs since 1993, finishing his career recently as the Chief Operating Officer for Flybuys in Australia. With this amount of experience, Phil knows what makes a good (or bad!) loyalty program and what mistakes to avoid when designing loyalty programs and promotional offers. Ever wondered why retail loyalty programs … Continued
Qatar Airways’ Privilege Club program will adopt Avios as its main reward points currency from next month, in a surprise move that almost nobody in the industry anticipated. Privilege Club will remain the frequent flyer program of Qatar Airways. The Qatari airline’s frequent flyers will also continue to earn Qpoints for the purpose of earning … Continued
Velocity Frequent Flyer members will soon be able to convert their points to Singapore Airlines KrisFlyer miles again, with Velocity CEO Nick Rohrlach promising to bring the option back within months. The ability to transfer points between the Velocity and KrisFlyer loyalty programs was a hugely popular program feature until it was suspended in April … Continued
Update: After we published this story, World of Hyatt has emailed “selected” members to offer them a status extension for another year with status now valid until February 2023. It is not clear which members are being offered this extension and it is not available to everyone. Over the past few months, almost every major … Continued
Singapore Airlines has given KrisFlyer members another lifeline, pausing the expiration of KrisFlyer miles until at least January 2023. Normally, unused Singapore Airlines KrisFlyer miles expire after three years regardless of your account activity. But with many KrisFlyer members grounded during the pandemic, Singapore Airlines has been progressively extending the validity of miles since April … Continued