Thieves Targeting Velocity Frequent Flyer Accounts
An alarmingly high number of Velocity Frequent Flyer members have had their accounts hacked and points stolen in recent months.
Tag: Complaints & Resolutions
Beware: Fake Qantas Phone Number Scam
Scammers have bought Qantas’ US phone number in Australia. If you call the US phone number but you’re in Australia, you’ll probably get scammed.
Qantas Hotels Stops Providing Tax Invoices
Qantas Hotels has stopped issuing tax invoice receipts for Australian hotel bookings at the request of its supplier, Expedia.
The Scourge of Invisible Fine Print in Loyalty Programs
It’s bad enough when loyalty programs hide exceptions in the fine print, but it’s even worse when they aren’t made publicly available at all.
Your Etihad Guest Miles Could Expire Next Week
Your entire balance of Etihad Guest miles could expire on 1 June 2024 if you haven’t flown with Etihad or a partner airline in the past 18 months.