Aegean Miles+Bonus Refuses to Credit Partner Flights
A Thai Airways customer tried to credit their flight to Aegean Miles+Bonus, but Aegean refused to credit the miles and it’s not clear why.
Tag: Complaints & Resolutions
Qatar Airways Massively Hikes Virgin Australia Reward Charges
Qatar Airways Privilege Club has increased the Redemption Fees payable when using Avios to book Virgin Australia reward flights by as much as 700%.
Qantas Working to Fix Reward Ticket Cancellation Flaw
Qantas is working to resolve a glitch causing reward flight tickets on partners including Malaysia Airlines to be unexpectedly cancelled.
Qatar Airways Increases “Reward Fees” to Australia
Qatar Airways Privilege Club has quietly increased the surcharges payable when you redeem Avios on many of its flights, including to Australia.
Aviation White Paper Lets Down Australian Consumers
The Australian government has proposed a new airline ombudsman and Charter of Customer Rights in its Aviation White Paper. This does very little for consumers.