An AFF member was mortified recently to discover an Australian hotel had processed $500 in erroneous charges after check-out. Mark3000 called the hotel to ask why their credit card had been charged $500 without their knowledge. The “aggressive” hotel manager claimed that this member had caused damage to the room. Mark3000 refutes this claim and the hotel … Continued
Clever airline passengers have used hidden-city ticketing for years to save money on their flights. But now airlines are starting to fight back against the practice. German airline Lufthansa is currently attempting to sue a “no-show” passenger that didn’t board the last flight on their ticket. It’s demanding back-payment for the significant difference in price … Continued
Singapore Airlines has apologised for the lengthy KrisFlyer call centre waiting times experienced by customers over recent weeks. Many frequent flyers, including several AFF members, have reported waiting for hours on hold when trying to call the Singapore Airlines or KrisFlyer contact centres recently. Some have even waited so long on hold that the call … Continued
Australians have been left out of pocket after online travel agency Bestjet went out of business at the end of last year. Thousands of Bestjet bookings have been cancelled, and many of the affected passengers are now left without a refund or a confirmed flight. While some Bestjet customers still have confirmed bookings, others have … Continued
Singapore Airlines has come to the rescue after a Qantas blunder that left an AFF member seeing red. fitzy recently decided to change a Classic Flight Reward booking made with Qantas. Upon calling the Qantas call centre, this member was told that the change would cost 5,000 Qantas points, but that they would receive a … Continued