Qantas has overhauled its beleaguered call centre in an effort to improve the quality of the service provided. But there have been some teething issues, with Platinum members reporting waiting hours on hold and others complaining that the new menu is not user-friendly. A few weeks ago, the Qantas call centre implemented a new Interactive … Continued
Qantas says it has now fixed what appears to have been a widespread problem that saw customers with cancelled Classic Flight Reward bookings for multiple passengers only receiving a refund for one passenger. Many Australian Frequent Flyer members have complained over the past few months that, after requesting a refund, they only received a refund … Continued
The Australian Competition & Consumer Commission (ACCC) has responded to allegations made by Rex that Qantas is engaging in anti-competitive behaviour against the regional airline. Over the past year, Qantas has launched flights on eight regional routes already served by Rex including Sydney-Orange, Sydney-Griffith, Melbourne-Merimbula and Adelaide-Mt Gambier. Rex alleges that this constitutes “predatory behaviour” on the … Continued
Visitors to Alice Springs, a town in Australia’s red centre, have been greeted by an unusual sight since the beginning of the COVID-19 pandemic. The town is also now the temporary home of Singapore Airlines A380s, Cathay Pacific 777s, and many other airliners grounded by the pandemic. In total, there are now around 150 planes … Continued
Air New Zealand has clarified its refund policy after passengers booked on cancelled flights to Norfolk Island were told they were not entitled to a refund. Two weeks ago, Air New Zealand temporarily cancelled all flights from Australia to Norfolk Island after the Australian government suspended quarantine-free flights from New Zealand to Australia (these have … Continued