Qantas Airport Service Desk Closures Disastrous
Qantas announced last year that it would close airport service desks and sales counters as part of a cost-cutting drive. Many Australian frequent flyers were concerned that this would lead
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Air Canada Fined $34 Million for Extreme Refund Delays
The US Department of Transportation is fining Air Canada US$25.5 million (~AU$34 million) for “extreme delays in providing required refunds” during the COVID-19 pandemic. According to US law, airlines are
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Missing Qantas Points & Status Credits for E190 Flights
Last week, Qantas launched Embraer E190 flights for the first time. Operated by Alliance Airlines on behalf of QantasLink, the E190s will be initially used on the Adelaide-Alice Springs, Alice
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Major Qantas Call Centre Changes
Qantas has overhauled its beleaguered call centre in an effort to improve the quality of the service provided. But there have been some teething issues, with Platinum members reporting waiting
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Qantas Customers Short-Changed on Refunds
Qantas says it has now fixed what appears to have been a widespread problem that saw customers with cancelled Classic Flight Reward bookings for multiple passengers only receiving a refund
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