Last week, Australian Frequent Flyer exposed the dire state of the service being provided by the Qantas call centre. Many customers are waiting hours on hold, only to speak to staff who can’t assist with even basic requests – or for their calls to be disconnected. Clearly, this story has resonated with Australians. Following last Thursday’s … Continued
If you’ve tried to phone Qantas recently, you probably already know how difficult it is to get through to the call centre. Unless you have Platinum or Platinum One status, wait times regularly run into the hours and even if you can get through, there’s no guarantee of receiving correct information or proficient assistance with … Continued
Qantas Frequent Flyer is working to fix an error that saw members earning fewer points than they should have when staying at Accor hotels. Under the new partnership between Qantas Frequent Flyer and Accor ALL, which launched last month, members of both loyalty programs can link their accounts to receive reciprocal Qantas and Accor benefits. … Continued
In July 2021, BP announced a special offer of 50 Qantas status credits for making five transactions at BP worth at least $50 each by the end of September. This has been a popular promotion with AFF members because there aren’t too many other ways to earn status credits without flying. Unfortunately, now that this … Continued
Difficulties and delays with getting refunds have been among the most common complaints about airlines during COVID-19. We’ve previously covered the differences in the refund policies of Qantas, Virgin and Rex. But how easy is it to request a refund? And how long does it actually take to receive a refund from Australia’s three major airlines … Continued