Finn-UNFair: Thousands Lost in Compensation Nightmare
Multiple Finnair passengers have been left up to AU$13,000 each out of pocket, through no fault of their own, after they tried to claim EU261 compensation for flights delayed due
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Podcast #66: EU261 Claims Cost Finnair Passengers Thousands
There are countless “claim agencies” that specialise in claiming EC261/2004 (EU261) compensation from airlines for flight delays, cancellations and overbooking in the European Union. Their promise is simple: They’ll chase
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Can You Get a Refund for Cancelled Domestic Flights?
As the past week has shown, domestic travel restrictions within Australia can change very quickly. This makes it difficult to book flights with confidence. But to maintain cash flow, airlines
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Airline Customer Advocate “Ineffective”
There are renewed calls for the Airline Customer Advocate to be replaced by an independent ombudsman, after consumer advocacy group CHOICE found it has failed to resolve airline complaints –
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Podcast #64: CHOICE’s Plan to Fix the Travel Cancellation Chaos
Consumer group CHOICE recently surveyed more than 4,000 Australians whose travel plans were disrupted by COVID-19. Unfortunately, their findings do not paint a pretty picture of the travel industry. This
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