A Qantas passenger is $79 out of pocket after staff refused to let her check-in without a COVID test certificate that she didn’t actually need. The passenger, who is the wife of AFF member gidxg03, was travelling with Qantas from Melbourne to London via Darwin, with an onward connection to Ireland. At the time of … Continued
Singapore Airlines KrisFlyer miles normally expire if unredeemed after 3 years, regardless of account activity. But it’s clearly unfair to expire people’s miles during a pandemic when they can’t travel, so Singapore Airlines has been progressively extending the validity of KrisFlyer miles that would have expired since April 2020. Each extension is for six months … Continued
Qantas has come under fire after customers discovered they were being charged significantly more when booking with a flight credit. Over recent weeks, both A Current Affair and ABC News have accused Qantas of price gouging, with some customers claiming they had to pay triple the regular price to redeem their flight credit for a … Continued
Over the past few years, the same complaints about airlines have appeared time and time again. Some of the most common ones have been airlines making it difficult to get a refund, as well as lengthy call centre wait times and non-existent customer service. Lots of airline customers have put up with bad experiences or terrible … Continued
Qantas will refund customers who were mistakenly overcharged when booking Classic Flight Rewards prior to October 2021 – possibly without even realising. This error, caused by carrier charges being filed in the wrong currency, affected some Classic Flight Reward bookings from Australia to the United States and Hong Kong. Qantas last updated its carrier charges … Continued