The Qantas Call Centre is a Disgrace
If you’ve tried to phone Qantas recently, you probably already know how difficult it is to get through to the call centre. Unless you have Platinum or Platinum One status,
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas Corrects Accor Earn Rate Error
Qantas Frequent Flyer is working to fix an error that saw members earning fewer points than they should have when staying at Accor hotels. Under the new partnership between Qantas
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Qantas/BP Status Credit Offer Debacle
In July 2021, BP announced a special offer of 50 Qantas status credits for making five transactions at BP worth at least $50 each by the end of September. This
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A Tale of 3 Refunds: Qantas vs Virgin vs Rex
Difficulties and delays with getting refunds have been among the most common complaints about airlines during COVID-19. We’ve previously covered the differences in the refund policies of Qantas, Virgin and
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Jetstar to Reduce Wait Time for Qantas Points
Jetstar has promised to reduce the amount of time Qantas Frequent Flyer members are waiting to receive their points and status credits after flying with the airline. Before COVID-19, most
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