Throughout the pandemic, Qantas has offered a range of initiatives to help frequent flyers to extend their status. After initially extending everyone’s status for one year in 2020, Qantas in 2021 and 2022 has also offered frequent flyers based in Australia and New Zealand the opportunity to extend their status for another year by booking … Continued
Many Qantas customers have not received any compensation after they didn’t receive food as advertised on their flights. To make matters worse, one passenger has now been waiting two months for a response from Qantas Customer Care after their Business Class meal contained pieces of plastic. Qantas not forthcoming with compensation for reduced Easter long … Continued
Many Qantas domestic flights over this Easter long weekend have departed without normal catering on board due to severe staffing shortages at the airline’s caterer. Australian Frequent Flyer understands that the catering problems began last Thursday. Things are expected to return to normal by Tuesday, 19 April 2022. The catering issues have been affecting many … Continued
Update: In January 2023, Virgin Australia further extended the validity of Future Flight Credits and Travel Bank Credits issued on/before 31 July 2022 until 31 December 2023. These credits can now be redeemed until 31 December 2023, for travel up to the same date. Virgin Australia has extended the validity of many Travel Bank credits … Continued
The Qantas Group owns two distinct brands in the Australian market. Qantas is supposed to be the premium, full-service brand while Jetstar is positioned as the low-cost carrier with cheap fares but less service. Ironically though, the customer service provided by Jetstar at the moment is far superior to that of Qantas! The problems with Qantas … Continued