Singapore Airlines Call Centre Woes
Prior to COVID-19, the Singapore Airlines call centre was generally excellent. It didn’t take long to get through to an operator, and the Singapore-based staff were able to competently assist
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas Keeps Hanging Up on Customers
Unless you’re lucky enough to have Platinum or Platinum One status, dealing with the Qantas contact centre has become a maddening experience lately. The wait times are often astronomical, and
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Airlines Playing a Cruel Cancellation Game
Throughout the pandemic, airlines have had to cancel a lot of flights. This is already inconvenient enough for customers who had booked tickets on flights that are no longer going
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Qantas Forces Customer to Pay for Unnecessary COVID Test
A Qantas passenger is $79 out of pocket after staff refused to let her check-in without a COVID test certificate that she didn’t actually need. The passenger, who is the
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Glitch Affecting KrisFlyer Mile Extensions
Singapore Airlines KrisFlyer miles normally expire if unredeemed after 3 years, regardless of account activity. But it’s clearly unfair to expire people’s miles during a pandemic when they can’t travel,
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