Virgin’s Ridiculous Compensation Offer
The offer made to passengers on a recent overbooked Virgin Australia Cairns-Brisbane flight was so inadequate that it’s almost hilarious.
Tag: Complaints & Resolutions
Disruptions Are the True Test of an Airline
The true test of an airline is how often things go wrong, and much more importantly, how well the airline handles inevitable disruptions.
Does Australia Need EU-Style Air Passenger Protections?
Last week, consumer advocacy group Choice awarded Qantas its annual Shonky Award for “unusable flight credits, delayed flights, disappearing baggage, and endless call wait times”. It described the flying kangaroo as “The Spirit of Disappointment” for letting down many of its customers. “People are still paying premium prices to fly Qantas, but it’s clear from … Continued
Jetstar Strands Passengers in Bali for 18 Days
A family of four was left stranded in Bali for 18 days after Jetstar cancelled their flight home and didn’t offer an alternative flight until more than two weeks later. After a holiday in Indonesia, AFF member Hutch0007 and their family was booked to return to Melbourne on a Jetstar flight departing on 16 September 2022. … Continued
From Which Countries Can You Book on Qantas’ Website?
The Qantas website has a well-known limitation that you can only use it to search for and book flights departing from certain countries. This can be particularly frustrating when searching for partner airline award flights from overseas destinations. Obviously you can book flights from Australia or any destination where Qantas flies its own aircraft. But … Continued