Qantas to Launch ‘Find My Credit’ Portal
Qantas will launch a new ‘Find My Credit’ website dedicated to helping customers find and redeem their forgotten Qantas flight credits.
Tag: Complaints & Resolutions
Velocity Accounts Suspended & Reinstated: What Happened?
Last week, an unusually large number of Velocity Frequent Flyer member accounts were suspended due to suspicious activity.
Qantas Lounge Access on WestJet Codeshare Flights?
Qantas has confirmed that lounge staff were incorrect to deny entry to a Qantas Club member flying on a QF-marketed codeshare flight operated by WestJet.
Qantas Fixes Ongoing Reward Flight Ticketing Failures
Qantas is taking concrete steps to ensure Classic Flight Reward tickets are issued and re-issued correctly in the future.
Virgin’s Ridiculous Compensation Offer
The offer made to passengers on a recent overbooked Virgin Australia Cairns-Brisbane flight was so inadequate that it’s almost hilarious.