Qantas to Pay $20 Million to Customers It “Misled”
Qantas has agreed to compensate a combined $20 million to 86,597 customers that the airline now admits it “misled” by selling tickets on flights it had already decided to cancel.
Tag: Complaints & Resolutions
Qantas Status Benefits on KLM: Only on Codeshares?
The Qantas website states that Gold and Platinum frequent flyers receive additional benefits flying KLM, but it seems this only applies on codeshare flights.
How to Find Your Qantas Fare Class
The Qantas website does not show your fare class (RBD) when booking a flight. But you can figure it out with these workarounds.
How to Contact Accor Customer Care
Accor Live Limitless (ALL) doesn’t exactly make it easy to speak to a real person at its customer service department. But there are 3 ways to get in touch.
Qantas No Longer Triaging Repeat Callers
The Qantas call centre used to triage customers who called repeatedly within a short time to a more experienced onshore agent. This is no longer happening.