Latest news

Showing the latest news.

Online travel reviews, surveys and customer satisfaction

The Blessing & Curse of Online Travel Reviews

Online reviews have made it much easier for travellers to research hotels, restaurants, airlines and tour companies. But they've also changed the travel experience - and not always for the better.

15 Apr 2026 Planning & Booking
Flight attendant in Emirates Premium Economy

Qantas Adds Emirates Premium Economy Redemptions

Qantas Frequent Flyer members can now redeem their points for Emirates Premium Economy Classic Reward seats, becoming the first partner program to access these awards!

15 Apr 2026 Emirates Qantas

Japan Airlines Boeing 787 Economy Class Review

Japan Airlines Economy Class product is rated very highly. But does it live up to the hype? We put it to the test on the overnight flight from Tokyo-Narita to Melbourne.

10 Apr 2026 Flight Reviews
Qantas planes at Melbourne Airport including an Airbus A220

Qantas’ 24-Hour “Change of Mind” Policy

If you change your mind about a Qantas flight booking, you can cancel within 24 hours for a full refund. You can also fix small mistakes at no cost on the day of booking.

8 Apr 2026 Qantas
Qantas Hong Kong Lounge

The Best Hong Kong Oneworld Lounges

Hong Kong airport is home to some of the best airline lounges for Oneworld alliance travellers. We go through all of them in our guide.

6 Apr 2026 Airports & Lounges Oneworld