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The Qantas Frequent Flyer Redemptions You Can’t Book Online

The Qantas website may have plenty of irritating IT bugs, and there are quite a few basic things that can’t be done on it. But one good thing about the Qantas website is that it displays award flight availability for most Qantas Frequent Flyer partner airlines. This includes reward flights operated by Qantas, all Oneworld … Continued

2 Apr 2022 Qantas

Podcast #81: Finding Award Availability for a Whole Family

Finding award availability in Business Class can be hard enough if you’re just looking for 1 or 2 seats. Trying to redeem points to book an entire family of four (or more) on an overseas holiday in a premium aircraft cabin can be infinitely harder. But with the right knowledge, planning and flexibility, it’s not … Continued

2 Apr 2022 AFF on Air Podcast

Finding Award Availability for a Whole Family – AIR081

  Redeeming frequent flyer points for an international flight in Business Class can be hard enough if you just want one or two seats. But what if you want to take your whole family on holiday? Peter Fryar is one of the award travel consultants at Frequent Flyer Solutions, AFF’s sister website. As well as … Continued

2 Apr 2022 AFF on Air (blubrry)

Qantas “Enhances” Call Centre Experience at the Airport

Ever since Qantas closed its airport sales counters and service desks, customers at the airport with ticketing issues have been forced to phone the Qantas call centre. If you arrive at the airport and there’s a problem with your booking or you need to purchase a ticket, the Qantas staff at the airport have not … Continued

1 Apr 2022 Qantas

Singapore Airlines Has More International Flights from Australia than Qantas

Qantas may call itself the national carrier, but Singapore Airlines actually has more international flights departing from Australia each day than Qantas at the moment. This has been the case for most of the past two years. By our count, Qantas has 97 international flights departing Australia this week. That’s an average of just under … Continued

31 Mar 2022 Singapore Airlines

Singapore Airlines A380 Business Class Review

Singapore Airlines flies from seven Australian cities to Singapore, including 3-4 times per day from Sydney. In fact, as of this week, Singapore Airlines has more daily international departures from Australia than Qantas! One of the daily Sydney-Singapore flights, SQ222, is even operated by the Singapore Airlines Airbus A380 which was brought back into service … Continued

31 Mar 2022 Flight Reviews

Even Platinum Members Can’t Reach Qantas Anymore!

Last Monday, I wrote an article explaining how you could get better customer service from Qantas by taking advantage of the current Double Status Credits offer to reach Platinum status. The theory being that, as a Platinum member, Qantas would answer your phone calls promptly and at least provide a basic level of customer service. … Continued

30 Mar 2022 Qantas

Velocity Restores Singapore Airlines Business Rewards

Virgin Australia’s Velocity Frequent Flyer members can finally redeem their points to book Singapore Airlines reward seats in Business Class again. From today, Velocity Frequent Flyer has restored access to Business Class redemptions on most Singapore Airlines routes, except to and from Hong Kong or mainland China. Velocity reward seats are available to book on … Continued

29 Mar 2022 Points Inspiration Virgin Australia

How to Get Good Qantas Customer Service for Under $3,000

The problems with the Qantas call centre are well-documented on Australian Frequent Flyer and elsewhere. Unless you happen to have Platinum or Platinum One status with Qantas Frequent Flyer, you’ll often wait hours on hold just to speak to somebody who isn’t trained properly, can’t help, puts you on hold, or hangs up on you. (Or … Continued

28 Mar 2022 Qantas

Many Australian International Routes Resume from 27 March 2022

Today marks the start of the International Air Transport Association (IATA) northern summer scheduling period, an industry-wide changeover date when airlines adjust their schedules for the northern hemisphere summer season. (27 March also marks the start of daylight savings in Europe for 2022, which is why this otherwise arbitrary date is used for the changeover.) … Continued

27 Mar 2022 Airlines, Miles and Points

Australia to End Pre-Flight COVID Testing

People arriving in Australia will no longer be required to get a pre-departure COVID-19 test, effective from 17 April 2022. This is the date that the federal government’s current Biosecurity Emergency Determination period will lapse. Health Minister Greg Hunt confirmed yesterday that, “following medical advice”, the government will not renew this when it expires next month. … Continued

26 Mar 2022 Coronavirus and Travel

Qantas Brings Back Double Status Credits (or Points)

It’s been 10 months since Qantas last ran a Double Status Credits promotion. Since then, one of the most common and hotly debated questions on AFF has been “when will the next double status credits offer be?” The wait is finally over, with Qantas launching a new promotion today! This offer gives Australian-based frequent flyers … Continued

25 Mar 2022 Qantas