Low-cost carrier Scoot will rename its business class product to ScootPlus from 2 September 2019. Scoot says that the name change “seeks to better reflect the product customers will experience on board”. With the name change, Scoot aims to position ScootPlus as closer to “Premium Economy” on other airlines. In reality, ScootBiz was always a premium … Continued
We often hear horror stories about airline delays that have been handled so badly that the situation turns from an inconvenience into a nightmare. But this week, an AFF member has actually complimented an airline on the professional and efficient manner in which they dealt with a significant delay. luxury-lizard was flying from Frankfurt to … Continued
An AFF member is $1,500 out of pocket after Qantas denied them boarding due to minor passport damage. While an unfortunate mistake by the passenger, the airline also could have done more to resolve the situation. Cossie was flying from Canberra to Jakarta with Qantas. This member was also booked to continue from Jakarta to Amsterdam … Continued
It’s always nice to get an empty seat next to you on the plane. But passengers on a recent Virgin Australia international flight could choose from entire rows of empty seats, with just 19 passengers booked in Economy. Up the front of the plane, there were 4 Business passengers bringing the total number of paying … Continued
Passengers on a Cathay Pacific flight from Hong Kong to Melbourne last Friday were given $30 worth of meal vouchers after their flight was diverted to Darwin, resulting in a 14-hour delay. AFF member pn1 was on the diverted Cathay Pacific flight CX105, which departed Hong Kong just after midnight on 25 May. The Airbus A350 … Continued