Qantas launched flights to San Francisco last year. As Qantas does not operate a lounge in San Francisco, eligible flyers are directed to use the Air France lounge. However, in our members’ experience, the lounge is too small and offers a sub-par experience. The AF lounge is now completely full so anyone coming in late is … Continued
Several members have accused Hertz at Sydney Airport of unfairly scamming extra charges out of customers. They claim that Hertz charged them for minor pre-existing, and even non-existent damage. According to one member, Hertz staff in Sydney have even been instructed to actively seek out damage, regardless of how minor, and to charge for it. … Continued
Airport Duty Free outlets were once a great place to pick up a bargain. But it seems that bargains are now few and far between. Taxes and duties should not be payable on Duty Free alcohol. Yet it’s often the same price – or even more expensive – at the airport than Dan Murphy’s or … Continued
There have recently been calls to make identification checks mandatory for all passengers flying within Australia. The checks would be intended to prevent criminals from flying under a fake name. Booking a ticket using a false name is already a serious criminal offence. However, the introduction of online check-in and self-service kiosks means that it … Continued
For frequent flyers, airport lounges become a part of the travel experience that is almost as important as the flights themselves. Gold and Platinum Qantas & Virgin Australia flyers – and their equivalent in other frequent flyer programs – gain unlimited access to their airline’s lounges whenever they fly. But not everyone flies enough to … Continued