The Marriott Rewards, Starwood Preferred Guest and The Ritz-Carlton Rewards programs will combine under a new brand from next month. On 13 February 2019, the three programs will merge to become the “Marriott Bonvoy” loyalty program. This will be the final step in the ongoing merger of Starwood and Marriott. The Starwood Preferred Guest, Ritz-Carlton … Continued
Most hotels take customer service very seriously. And it’s not hard to see why. Most cities have literally hundreds of hotels, and all offer the same basic service. So, personalised customer service is seen as a key differentiator to drive loyalty and attract repeat business – especially for high-end hotels. At some hotel chains, it … Continued
Diners Club has removed the ability to transfer reward points to Starwood Preferred Guest (SPG), which recently merged with Marriott Rewards. As of last Thursday, Diners Club Rewards points can also no longer be transferred to American Airlines AAdvantage or EVA Air Infinity MileageLands. Until recently it had been unclear how Diners Club transfers to … Continued
The ACCC is suing hotel booking website Trivago in the Federal Court for misleading advertising. It alleges that Trivago misleads customers into believing they are getting the best hotel price when this is not always the case. Trivago, which is owned by Expedia, is an aggregator website that compares the cost of hotel rooms on … Continued
Last weekend, the long and arduous process of merging Starwood Preferred Guest (SPG) and Marriott Rewards accounts began. The SPG/Marriott Rewards merge began on 18 August. The process has been taking longer than originally expected, but the new combined loyalty program is slowly starting to take shape. Merging your SPG and Marriott Rewards accounts If … Continued