Category: Citibank

Citibank Reverses Decision to Devalue Points

Written by Matt Graham

Following a resounding backlash from AFF members, Citibank has reversed its snap decision to slash the rate at which Citi Rewards points can be transferred to airline frequent flyer programs. Last week, Citibank provided no notice before increasing the number of the Citi Rewards points required for a transfer to Velocity Frequent Flyer and Singapore’s … Continued

Customer Service Struggle

Written by Staff Writers

It appears that the old adage “it’s hard to get good help” rings true in some situations with one member complaining about the customer service (or lack thereof) experienced at Citibank. This member was flummoxed that the customer service representative required the full year (including the century!) of birth when verifying credit card accounts. Our … Continued