Are Ground Handlers Gaming Baggage Delivery KPIs?
Airlines often use the time it takes to get the first bag onto the carousel as a key performance metric for baggage handlers. Are ground handling companies gaming this to inflate their KPIs?
Category: The Journey
Where to Find Accurate Airline Seat Maps
SeatGuru was once the go-to resource for finding airline seat maps. But aeroLOPA is now more accurate and up-to-date.
Why I Send Airlines Compliments for Great Service
Most passengers don’t take the time to compliment great service, so airlines love it when customers do. They often pass on the feedback to the employee and their manager.
Case Study: How I Book My Flights to Europe
AFF Editor Matt Graham explains the strategies he uses to fly between Australia and Europe in comfort, without spending too much.
Europe’s Surprising Flight Delay Trend
In Europe, airlines put a lot of effort into limiting delays to under two, three or four hours. They have a strong financial incentive to do so, and it works.