Booking Battle: Online Travel Agents vs Airline

When booking flights, online travel agents like Bestjet, CheapOair and Trip.com are often cheaper than the airline’s own website. But are the savings worth it? An AFF member was recently searching for three Singapore Airlines Business class tickets. Laffer found the same flights available on Bestjet.com for $1,500 cheaper than Singapore Airlines’ own website. It is … Continued

When to Call Airlines for the Fastest Service

If you’ve ever had to call an airline – especially Qantas – you’ve probably had the frustrating experience of an extended wait on hold. But it doesn’t have to be this way! By calling at off-peak times, you’ll be served much faster. So, when exactly is the best time to call Qantas and other airlines? … Continued

Flying Economy Has its Perks

There are very few people that would turn down an upgrade to Business or First Class. In fact, many of us go to great lengths to avoid sitting in a cramped seat at the back of the plane for a few hours. But one AFF member believes that flying cattle class has its perks. Sure, … Continued

Why Airlines Set “Minimum Stay” Requirements

Have you ever noticed that some flights are more expensive if you only spend a short amount of time at the destination? This is probably a result of airlines imposing a “minimum stay” requirement on their cheapest fares. For example, say that you need to travel to New York for a short work trip. You’ll … Continued

Airlines Play Blame Game as Passenger Awaits Refund

An Air New Zealand customer is significantly out of pocket after a series of unfortunate events that none of the three airlines involved are willing to take responsibility for. While Air New Zealand, Qantas and Emirates play the blame game, this passenger is still waiting for a refund. Artorias was booked to fly across the Tasman … Continued