Have you ever noticed when booking a flight, hotel or rental car online that you’re asked whether you’re travelling for work? This data is useful information for travel companies and booking agencies, as it helps them understand their customers better and tailor the booking experience. But what exactly happens when you select “travelling for work”, … Continued
There are renewed calls for the Airline Customer Advocate to be replaced by an independent ombudsman, after consumer advocacy group CHOICE found it has failed to resolve airline complaints – especially during COVID-19. Since 2012, the Airline Customer Advocate (ACA) should have been helping Australians to resolve airline complaints. But its scope is limited and … Continued
Flight delays, missing luggage, broken in-flight entertainment systems, seat swaps… there are plenty of things that could annoy frequent travellers. But few things seem to upset frequent flyers quite like getting incorrectly denied airport lounge access. Over the years, there have been many stories on frequent flyer forums such as AFF about travellers who should … Continued
Ever wondered how many flight attendants are required to operate a flight? The minimum ratio of flight attendants to passengers varies by country, but it’s generally between 1:36 and 1:50. In Australia, the standard minimum ratio is 1 flight attendant for every 36 passengers. But there are some exemptions. For example, flight attendants are not … Continued
Most businesses have faced significant issues due to COVID-19, particularly in the travel industry. With borders closed, many airlines have had to cancel flights and many tour operators have had to temporarily shut down. Millions of cruises, car rentals and hotel bookings have also been cancelled as would-be travellers have been stuck at home. But … Continued