When Lufthansa announced it would introduce buy-on-board snacks on its long-haul flights last year, it promised “high quality” products that would better cater to the “diverse needs of guests”. In reality, the German airline just replaced the complimentary mid-flight refreshment on long-haul routes such as Frankfurt-Los Angeles with the option to purchase from an overpriced … Continued
Redeeming frequent flyer points to get from Australia to South America has always been a bit of a challenge. But with all direct flights from Australia suspended since April 2020 due to COVID-19, getting to South America is now especially difficult. Direct flights from Australia to all other continents have now resumed, including Qantas flights … Continued
Have you ever noticed when booking a flight, hotel or rental car online that you’re asked whether you’re travelling for work? This data is useful information for travel companies and booking agencies, as it helps them understand their customers better and tailor the booking experience. But what exactly happens when you select “travelling for work”, … Continued
There are renewed calls for the Airline Customer Advocate to be replaced by an independent ombudsman, after consumer advocacy group CHOICE found it has failed to resolve airline complaints – especially during COVID-19. Since 2012, the Airline Customer Advocate (ACA) should have been helping Australians to resolve airline complaints. But its scope is limited and … Continued
Flight delays, missing luggage, broken in-flight entertainment systems, seat swaps… there are plenty of things that could annoy frequent travellers. But few things seem to upset frequent flyers quite like getting incorrectly denied airport lounge access. Over the years, there have been many stories on frequent flyer forums such as AFF about travellers who should … Continued