Singapore Airlines has apologised for the lengthy KrisFlyer call centre waiting times experienced by customers over recent weeks. Many frequent flyers, including several AFF members, have reported waiting for hours on hold when trying to call the Singapore Airlines or KrisFlyer contact centres recently. Some have even waited so long on hold that the call … Continued
Singapore Airlines has announced a raft of changes to its KrisFlyer frequent flyer program, taking effect from January 2019. The 2019 KrisFlyer changes are largely bad news for frequent flyers, with the cost of some Singapore Airlines award flights and upgrades increasing. We’ve put together this detailed guide with everything you need to know about … Continued
If you’ve been thinking about joining the Singapore Airlines KrisFlyer frequent flyer program, now is a good time to do so! There are many compelling reasons to sign up. And not only is it free to join, but Singapore Airlines is currently giving away 500 free KrisFlyer miles to new members as a welcome bonus. … Continued
On 1 January 2019, transfers between Velocity Frequent Flyer and Singapore Airlines KrisFlyer will become more expensive. It’s currently possible to transfer points between each program at a 1.35:1 rate. But next year this will increase to a 1.55:1 conversion, representing around a 15% devaluation. Given the upcoming changes to KrisFlyer transfers, you may be … Continued
Virgin Australia Velocity points are a reasonably versatile currency. You can redeem Velocity points to fly with Virgin Australia and 12 other partner airlines. But one of the advantages of Velocity Frequent Flyer is the ability to transfer points to the Singapore Airlines KrisFlyer program. This opens the door to award flights on even more … Continued