Qantas will offer flight discounts, more Classic Reward availability and other bonus benefits to its frequent flyers in an attempt to apologise for the “recent operational challenges” that have seen many flights delayed or cancelled and bags go missing. All Qantas Frequent Flyer members will also receive a further 12-month status extension. Qantas says it … Continued
Thousands of Qantas passengers with international bookings received notifications on Tuesday that their flight’s departure time had been pushed back by one minute. Then, on Wednesday, Qantas moved the departure times on these flights forward by one minute – reinstating their original departure times. Qantas international flights departing Sydney and Melbourne were affected by the … Continued
Qantas CEO Alan Joyce recently told a room full of business leaders and journalists in Perth that the airline’s frequent flyer scheme and points “are the envy of the world”. In this month’s Qantas Magazine, Joyce also wrote that Qantas is “making it easier for members to book that dream trip with Qantas Points”. Sadly, the … Continued
Many Qantas customers are already well aware of the major problems right now with the Qantas call centre. To Qantas’ credit, the horrifyingly long wait times have now started to come down. But even if you can get through to somebody and don’t get hung up on, trying to make or change a Classic Flight … Continued
Qantas’s loyalty business is now much more than just the Qantas Frequent Flyer program. There’s also Qantas Business Rewards, Qantas Club, Qantas Points Club, the Green Tier program, and alongside this, Qantas now sells everything from wine to insurance. There’s not much more that can be added, but that hasn’t stopped Qantas researching the possibility … Continued