Qantas CEO Alan Joyce recently told a room full of business leaders and journalists in Perth that the airline’s frequent flyer scheme and points “are the envy of the world”. In this month’s Qantas Magazine, Joyce also wrote that Qantas is “making it easier for members to book that dream trip with Qantas Points”. Sadly, the … Continued
Many Qantas customers are already well aware of the major problems right now with the Qantas call centre. To Qantas’ credit, the horrifyingly long wait times have now started to come down. But even if you can get through to somebody and don’t get hung up on, trying to make or change a Classic Flight … Continued
Qantas’s loyalty business is now much more than just the Qantas Frequent Flyer program. There’s also Qantas Business Rewards, Qantas Club, Qantas Points Club, the Green Tier program, and alongside this, Qantas now sells everything from wine to insurance. There’s not much more that can be added, but that hasn’t stopped Qantas researching the possibility … Continued
If you have Points Club membership, Qantas Frequent Flyer Silver status or a premium Qantas co-branded credit card, you may have received some complimentary Qantas lounge invitations. These one-time passes can generally be used to access domestic Qantas Club and international Qantas Business Lounges before flying on the same day with Qantas or Jetstar. If … Continued
When I needed to fly from Melbourne to Sydney with a checked bag this week, I’ll be honest – Qantas was not my first choice. Given all the delays, cancellations and lost bags of late – combined with Qantas’ woeful customer service on the ground when things go wrong – I would have preferred to … Continued