Qantas may still call Australia home, but calls to the Qantas Frequent Flyer Service Centre will soon be answered by staff in the Philippines. More than 100 Australian jobs will be lost when Qantas shuts its Melbourne-based call centre later this year. The Frequent Flyer Service Centre handles calls relating to the use of Qantas points, … Continued
Qantas has axed its Aquire loyalty program for small to medium businesses, in favour of the newly-launched Qantas Business Rewards. It’s not just a name change, with several significant changes being made to the program. Qantas Business Rewards, like its predecessor Aquire, enables business owners to earn additional points on employees’ flights, as well as … Continued
The personal details of numerous Qantas customers have been compromised after they were mistakenly sent to the wrong email address. Qantas recently emailed customers flying out of Melbourne, warning them of delays during roadworks on the Tullamarine Freeway. These emails mistakenly contained the surnames and booking reference numbers of other passengers. If the email recipient … Continued
Redeeming frequent flyer points for Business class seats can be difficult at the best of times – let alone four seats on the same flight. But that’s exactly what one member is hoping to do for their upcoming family holiday to Japan. We’re planning a family trip to Japan for October 2018 and will have enough … Continued
Qantas has come under fire over its inability to notify members that their points are about to expire. One member recently lost thousands of Qantas Frequent Flyer points, but says they were never warned by the airline. Qantas claims that it notifies members by email around a month before their points are due to expire. … Continued