Another Win for Airline Customer Advocate

Two months ago we brought you the story of AFF member kpc‘s downgrade from First class. This member had booked a First class award using Qantas points from Dallas to Sydney. The flight was cancelled at short notice and they were re-booked into a mixture of Economy and Business class via Los Angeles and Auckland. … Continued

Qantas Downgrades Flight… to a Bus

Aircraft downgrades are frustrating for frequent flyers. But Qantas took this a step further recently, cancelling their last flight of the day and rebooking passengers onto a bus! To make matters worse, our member had paid a premium for a “flexible” ticket. Despite this, they ended up paying $127 for the privilege of changing their … Continued

Fly Non-Stop to Sri Lanka using Qantas Points

Sri Lankan Airlines will commence daily, direct Melbourne-Colombo flights next month. You can book a seat now using your Qantas points in both Economy and Business class!   The Opportunity Ever wanted to visit Sri Lanka? It’s now closer than ever, thanks to a new non-stop flight from Melbourne to Colombo. Sri Lankan Airlines, a … Continued

Book a Seat on Qantas’ First 787 Flights

Keen to try out Qantas’ brand new Boeing 787 Dreamliner? You won’t have to wait much longer! The first aircraft has already rolled off the Boeing production line in Seattle, and Qantas will start flying its first aircraft on Australian domestic routes in November. Qantas will operate return Boeing 787 flights from Melbourne to Sydney … Continued

Qantas Deserts Dubai

Qantas will reinstate its popular “kangaroo route” to London via Singapore. Qantas’ flagship A380 service, QF1, will once again operate as Sydney-Singapore-London from March next year. In doing so, the national carrier will cease all flights to Dubai. Despite deserting Dubai, Qantas intends to extend its alliance with Emirates for a further five years. Qantas … Continued