It takes years to build customer loyalty, but just a few minutes to destroy it. Max Samuels is a Qantas Platinum member who has been loyal to the airline for many years. But in a recent incident, a Qantas staff member was so rude to this member, who also holds lifetime Gold status, that they decided … Continued
For Qantas Frequent Flyer members with large point balances, having those points stolen could be a nightmare. Thankfully, if this does happen, the airline has processes in place to recover the points. DoctorSimon was mortified to discover recently that 185,000 points had been stolen from their Qantas Frequent Flyer account. The thief had already used the … Continued
The lack of fare class information on the Qantas website has long been a source of frustration for frequent flyers. When booking a flight, the fare class has many implications in terms of the fare conditions, ability to upgrade and earning frequent flyer points. Yet, the Qantas website does not display the fare class that is … Continued
Qantas has launched yet another double status credits offer this week, and this time it’s not an April Fool’s Day joke. Many AFF members have received the offer which applies to international Qantas flights. This targeted double status credits offer is running until 11.59pm on Friday 19 April 2019, and covers travel booked between 20 April … Continued
You can now earn double Qantas Frequent Flyer points on all new Qantas and Emirates codeshare flight bookings made by midnight on Monday, 8 April 2019. The promotion covers flights taken between 11 April 2019 and 29 February 2020. To participate in this offer, you’ll need to first register on the Qantas website. Qantas marketed … Continued