The Australian Competition & Consumer Commission (ACCC) has called out all four of Australia's major airlines for misleading customers about their right to a refund. In addition, Jetstar has been fined $1.95 million for making false and misleading representations about its passengers' rights. The ACCC alleges that Jetstar falsely claimed on its website that certain fares … [Read more...]
Jetstar is a popular topic at the Australian Frequent Flyer. As part of the Qantas group, you can travel on Jetstar using Qantas points.
Read our guide on how to Maximise Coles Flybuys & Woolworths Rewards points to find how you can earn Qantas points on your weekly shop and get to travel on Jetstar for free!
When flying Jetstar, Qantas Frequent Flyer members can earn Qantas points and status credits by purchasing a Starter or Max Bundle. But, in recent months, these points and status credits have been taking an unacceptably long time to post. And, in many cases, the Jetstar points and status credits are not crediting at all without manual intervention. There are two key problems … [Read more...]
Dreaming of a visit to the land of the long white cloud? Cheap flights to New Zealand are on sale now, with tickets to Christchurch, Auckland and Wellington starting at just $185 return. Flights to Queenstown are also on sale. These fares are available departing from Sydney, Melbourne and the Gold Coast. These cheap flights are with Jetstar, so they don't include luggage or … [Read more...]
Jetstar will no longer accept cash payment for in-flight purchases from 1 May. From this date, you'll only be able to pay for drinks, meals, entertainment, blankets and comfort packs with a credit card. With cash payments on Jetstar flights being removed, Jetstar passengers without a credit card will no longer be able to purchase any of the overpriced food on board. But … [Read more...]
Qantas has refused to provide compensation to customers downgraded from Qantas' own services to Jetstar. Downgraded passengers also lost most of the benefits of their original tickets including complimentary food, in-flight entertainment and seat selection after Qantas cancelled their flights. In one case, AFF member tea&coffee was downgraded from Qantas Business class … [Read more...]