Are Ground Handlers Gaming Baggage Delivery KPIs?
Airlines often use the time it takes to get the first bag onto the carousel as a key performance metric for baggage handlers. Are ground handling companies gaming this to inflate their KPIs?
Airlines often use the time it takes to get the first bag onto the carousel as a key performance metric for baggage handlers. Are ground handling companies gaming this to inflate their KPIs?
Japan Airlines has one daily flight where everyone gets complimentary lounge access before departure – even passengers in Economy Class.
Qantas Frequent Flyer charges a ridiculous $99.50 joining fee. Luckily, there are plenty of ways to join Qantas Frequent Flyer for free.
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Qantas is turning away Qantas Platinum and Oneworld Emerald frequent flyers travelling on Oneworld partner airlines from its First Class lounge in Singapore during peak periods.