This week one member’s selected seating was arbitrarily changed at the gate leaving them frustrated and resentful at Virgin ground staff. Our member was flying Darwin to Brisbane on a Virgin flight and requested, and was then duly allocated seat 5C upon check-in. When our member proceeded to the gate, the gate scanner flashed red … Continued
It has been reported that Hong Kong-based airline Cathay Pacific is set to announce sweeping changes to its frequent flyer offering. Unfortunately, it’s mostly bad news for customers as the changes are likely to devalue the program significantly. In future it may be much harder or even impossible to gain elite status, especially flying on … Continued
The issue of expiring Qantas points is not one anyone with an active Qantas Frequent Flyer account should need to worry about. Qantas has a clear policy that points will not expire as long as the account has been active in some way in the past 18 months. But for less frequent travellers, this is … Continued
Our member Gungadin6’s recent Air New Zealand nuisance has been received with mixed reactions by our forum members. Gungadin6 was on an Auckland to Sydney flight when it was diverted to Melbourne without explanation. Upon arrival in Melbourne our member was still not given an explanation and waited for forty five minutes to get to … Continued
One member this week is planning a family trip to Europe and wants to experience the luxury of First class, but won’t be able to bring the whole family into the pointy end. Instead of our member risking getting into trouble with his wife, the plan is to split the travel so that both Mum … Continued