One of our members is planning a move to the UK and has a dilemma: pack the Qantas Frequent Flyer card or leave it behind and look at new options in the UK? I’m an Australian moving to the UK, and a member of the Qantas FF scheme for a while now, although I do … Continued
In a move that is likely to put further pressure on rival Qantas, Virgin Australia has completely removed fuel surcharges from all of its flights. The fuel surcharge component will now be included in the base fare. The move is largely symbolic as Virgin previously only charged a surcharge on two of its routes; Sydney … Continued
This week one member’s selected seating was arbitrarily changed at the gate leaving them frustrated and resentful at Virgin ground staff. Our member was flying Darwin to Brisbane on a Virgin flight and requested, and was then duly allocated seat 5C upon check-in. When our member proceeded to the gate, the gate scanner flashed red … Continued
It has been reported that Hong Kong-based airline Cathay Pacific is set to announce sweeping changes to its frequent flyer offering. Unfortunately, it’s mostly bad news for customers as the changes are likely to devalue the program significantly. In future it may be much harder or even impossible to gain elite status, especially flying on … Continued
The issue of expiring Qantas points is not one anyone with an active Qantas Frequent Flyer account should need to worry about. Qantas has a clear policy that points will not expire as long as the account has been active in some way in the past 18 months. But for less frequent travellers, this is … Continued